I understand that you will give me a U.S. mailing address. Is it a P.O. box address?
May I obtain a U.S.A. address in a state other than Springfield, Missouri?
When can I start using my new U.S. mailing address? May I start immediately?
Are businesses allowed to set up a Mailbox International account?
What is your policy concerning customer privacy and confidentiality?
How much does a Mailbox International membership cost?
How do I make changes to my Mailbox International account?
I have not received your initial confirmation for membership. What may have gone wrong?
I have friends and family who would like to share my Mailbox International account with me. Is this allowed?
How do Mailbox International members pay for international shipping and package forwarding?
Can I make payments by check or money order?
What do I do if I have a problem with my PayPal account?
Am I allowed to send a wire transfer?
I would like to save on parcel shipping costs. Can I order items from different companies and have them shipped to me in one box?
The box I shipped weighed less than what I was charged for? What happened?
Is insurance for my shipment covered in my membership?
If an Ebay seller won't accept my credit card, can you send them a check or money order for me?
Do you receive shipments from any company or retailer as well as individuals?
What couriers are used to send my merchandise? How often are my packages sent and when will they arrive?
Do you offer commercial invoices for my shipments?
What do I do if a U.S. company does not accept an international order?
Are customs fees, tariffs or taxes included in your shipping rates for U.S.A. exports and foreign imports?
Where can I find information about which types of merchandise are not allowed into my country?
What is considered to be hazardous material?
No, you will not receive a P.O. box number since most U.S.A. shipping companies will not ship to such addresses. As a member of Mailbox International, you will receive an actual U.S. mailing address. It is the address of our location with a unique client number. For example:
1097 Indian Grove Lane NL1234
Rogersville, MO 65742
Now U.S.A. shipping companies will have no problem shipping your merchandise to you.
Sorry, but no. With Missouri being centrally located in the United States, we do not find any benefit to either party in doing so. Whether a package is shipped from New York or Los Angeles, the cost for parcel shipping overseas is the same.
Yes, you may start using our mail and package forwarding service as soon as you need to.
Yes, of course! We even have a special business section on our website!
We understand and share our customers' concern for confidentiality. The privacy of our customers is of utmost importance to us; therefore, it is our policy never to sell or give out the names, addresses or any other information about our customers. We would only provide information about your address to a judicial authority under court order or subpoena but never to private citizens.
It is free of charge!
We offer mail forwarding too. There is a separate charge for that. Please contact us for details.
Please use the Contact Us form and we will promptly make the appropriate changes.
If you have a Hotmail or Yahoo e-mail account, check your "Trash" or "Junk" e-mail folder as our "Welcome" e-mail may have gone to one of these folders.
No. Since our membership fees are free, we have found it unnecessary to offer this type of service. Therefore, we encourage your friends to sign up with our package forwarding service as well. Please feel free to take advantage of our referral program. For each referral that you receive, you will get $5.00 off your next shipment once they have used our services. However, you may include your friends' orders within your own shipment, but remember: it will still be sent to only the member's one address.
Our preferred method of payment is through PayPal (www.paypal.com). It is safe, secure, instant and easy to set up with your credit card or bank account. We believe it serves you best because we have found PayPal to be more secure since we do not have to keep your credit information on file. Also, your monthly/yearly membership fee is automatically charged through PayPal on your renewal date. However, if you wish to make other payment arrangements let us know.
Mailbox International does not accept personal checks; however, money orders are accepted and may be sent to the following address:
Attn: Customer Service Dept
1097 Indian Grove Lane
Rogersville, MO 65742
IMPORTANT: Please reference your client number and name on your money order. Be sure to e-mail us as soon as the money order is sent.
You are responsible to keep your PayPal account current. Remember, your shipment will only be sent when payment has been received. Should there be a problem, you will be notified by e-mail to contact PayPal. Once the issue is resolved, please inform us and we will proceed with your package forwarding service.
Yes. Contact us for wiring instructions. Your bank may charge you a wire fee. However, we will not charge you a fee for accepting your wire transfer.
We do offer the option of repackaging when it is possible and the customer so desires. This usually saves you substantially in the cost of shipping.
Couriers are now charging what is termed "dim weight" or "dimensional weight." For this reason, a heavier weight may be charged to keep in line with courier charges. For more information, please visit our Shipping 101 page.
The first $100 of the shipping insurance is covered by Mailbox International. Let us know if you need additional insurance, which is $2.00 per $100 insured.
Yes, but there would be an additional charge of 10 percent of the total purchase price with a minimum of $25.00. You might consider using your own PayPal account. It will be the cheaper way to go and most "Ebayers" will accept this form of payment. Please visit our personal shopper service page.
Yes, shipments are accepted to your mailbox rental address from all shipping sources, which means you can buy from any company, retailer or individual you wish. Our web site includes shopping links for your convenience. For instance, Ebay has become very popular. Our service makes it very easy to buy through Ebay and have it shipped to you safely, quickly and insured to your home.
Our primary courier is FEDEX for your shipments.
We offer a few options on how often we forward your shipments to you:
Fedex offers two options in shipping.
We ship economy air (cheapest) by default. Priority on request. Most shipments are delivered in 1-6 days, depending on destination and shipping method.
Yes, a commercial invoice is always provided at no extra cost. You may use the retail value or the wholesale value (fair market value), which is about 50 percent of the retail. Please note that if you purchase insurance it will only cover the declared value.
It is very simple. When we receive a package for you and then forward it to you, you will receive notification by e-mail. Included in the e-mail you will find information regarding where it came from, the weight, tracking number and shipping costs. The shipping rates will be equal to or lower than the rates posted on our web site.
This is the reason that Mailbox International was created! Sign up with us and receive your U.S. mailing address.Then, set up a PayPal account, if you haven't done so already, place your order and pay for it with your credit card or PayPal account. Have your purchase shipped to your new U.S. address. Payment will be received for international shipping and packaging (if needed). The products are then sent to you.
Sorry, but no. Our shipping rates are for door-to-door delivery only. There may be additional import fees or duty for merchandise shipments when shipping from the U.S.A. to your country, for which you are responsible. These fees vary by country and are not covered by Mailbox International. Please contact your local customs office for more information on duties or import fees.
Here are examples of items that are either restricted, cannot be shipped or, depending on your destination country, may either require an import license, additional documentation and/or cause problems and delays during the customs review of your shipment:
For additional information, please visit the FEDEX website.
As of June 2002 we are no longer permitted to ship hazardous materials. Some example items that cannot be shipped are hairspray, oils, spray paint and any other flammable or pressurized goods.